SUPPORT

User Support - Frequently Asked Questions (FAQ)

How do I download the VR shoot files to my desktop computer?

1. Click on the Shoots tab on the top of the home page.
2. Click on the image of the shoot you wish to download on the Shoots page.
3. Under Download Options on the Shoot page, click on the headset type that you will be using to view the VR files.
4. The VR files will begin downloading to your desktop computer.
5. If the video doesn't download and instead starts playing, right or control click on the headset type you want and select Save Download.

How do I download the VR shoot files to my mobile device?

1. Click on the Shoots tab on the top of the home page.
2. Click on the image of the shoot you wish to download on the Shoots page.
3.Under Download Options on the Shoot page, click on the headset type that you will be using to view the VR files.
4.The VR files will begin downloading to your mobile device.

How do I view the VR shoot with my Oculus headset?

Please read the instructions for viewing VR files using LiveVewRift under the instructions tab located at the top of the home page.

How do I view the VR shoot with my Samsung Gear headset?

Please read the instructions for viewing VR files using the Samsung Gear under the Instructions tab located at the top of the home page.

How do I view the VR shoot with my Google cardboard headset?

Please read the instructions for viewing VR files using Google Cardboard under the Instructions tab located at the top of the home page.

Why is it taking so long to download my shoot files?

The VR shoot files are large (approximately up to 3 gigabytes each). It may take several minutes to download files this large. Please check your internet connection speed. Wireless download times will generally take longer than a standard high speed internet connection.

What do I do if I see the message: “the file you are attempting to download has exceed the available disk space”?

Check your available disk space on your desktop computer, and make sure at least 5 gigabytes are available for download. Additional storage space will also be required when downloading VR files to your mobile device.

When will new VR shoots be uploaded to this website?

You will be receiving email updates for new VR content that will be released to this website. Lots more Kinky content can be found on our home site: KINK.COM

How can I purchase a headset to view the VR shoot files?

Please visit the following websites for further information about purchasing headsets for viewing VR files:

How can I get more kinky content?

Lots more Kinky content can be found on our home site: KINK.COM

Did the FAQ not have the answer you were looking for?

For more Oculus Setup and troubleshoot support CLICK HERE
For more Samsung Gear VR troubleshoot support CLICK HERE
For more Cardboard troubleshoot support CLICK HERE

For any questions specific to our content, please contact us by filling out the following form.

Contact support

Having trouble with a video? Have questions about your membership? Reach out to us here and we'll get back to you as quickly as possible!